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Our team is here to support you with product returns, defective products and damaged shipments. Review our returns policy and process for return to stock product. Check out the processes for defective products and damaged shipments to ensure you take the right steps and gather the information needed. Plus, we offer receiving best practices to help your company manage inventory efficiently.
 

Return to Stock Policy & Process
 

At DOW Technologies, we understand not every product is a perfect fit. If you can answer YES to these three questions, we can help with a No Hassle return:

  • Was the product purchased from DOW?
  • Will it be returned in the original packaging?
  • Is the product in like-new factory sealed re-sellable condition?

Restocking fees may apply.*

You may request a Return Authorization anytime, 24 hours a day. Complete our RMA form and provide any necessary pictures to begin the process. Our team will be in touch after we receive the form.

CLICK HERE TO START YOUR RMA

A restock fee may be assessed for open box returns. Our location that receives the return will inspect the product based on the below factors:

  • Must be in sellable condition
  • Must be in original packaging
  • Must be current model
  • Up to a 25% restock fee can be assessed

All return authorizations are valid for 30 days from the date issued.
All return to stock items must be brand new and factory sealed.
All Defective Returns must be returned complete, including accessories.


***Customers must have their account in good standing with DOW Technologies for any advanced exchange***


 
 
Defective Product Returns
 

Certain products require contacting the manufacturer prior to requesting an RA with DOW. For defective products, please use the below contact information to request a ticket or case number prior to requesting your DOW RA.

  • ADVENT — 1-800-371-7725
  • ALPINE — Must contact Alpine Rep prior to requesting RMA with DOW; Must provide customer bill of sale;
    John Schneid…727-919-7611 (FL) | Jason Hannon…714-329-6005 (AZ, SoCal, NV) | Mark Barber…404-597-3040 (NC, SC, GA, TN, AL, MS)
  • AVPRO EDGE — 1-605-977-3477
  • DEFINITIVE TECHNOLOGY — 1-800-228-7148 option 1
  • IC REALTIME — tech@icrealtime.com or 1-866-997-9009 option 2
  • LUXUL — 1-801-822-5450 option 3
  • RTI — 1-952-253-3137
  • SPYCLOPS — 1-866-839-9187 extension 2207
  • TRUAUDIO — 1-888-858-1555
  • URC — 1-914-835-4484 extension 287
  • VANCO — 1-800-626-6445

Please note that DOW has a limited time frame to handle the defective warranty issues for certain manufacturers. After that time frame, returns must go through the manufacturers. Review the below noted manufacturers and return policy time frames.

  • APC — Through Manufacturer Only; Contact 1-800-800-4272 option 4 (RMA is for replacement only - no credit)
  • DENON/HEOS — 60 Day Return Policy; If past 60 days, contact 1-855-499-2820
  • GOTW3/REVGEN — C4R400 GOTW3 WiFi Router - 90 Day Return Policy
  • KING (DISH) — Tailgater 1/2/3/4/Pro Portable Satellite Antennas - Through Manufacturer Only; Contact 1-952-922-6889
  • RUSSOUND — 60 Day Return Policy; If past 60 days, contact 1-603-659-5170 option 3
  • SHURIKEN BATTERIES — Photo required of top of battery with serial number
  • SONOS — Through Manufacturer Only; Contact 1-800-680-2345
  • WALLBOX — Through Manufacturer Only; Email service.na@wallbox.com with serial# and details
  • WINEGARD (DISH) — Playmaker & Pathway Portable Satellite Antennas - Through Manufacturer Only; Contact 1-800-288-8094
  • WING — CPE-0001 Indoor Wireless 4G LTE Router - Through Manufacturer Only; Click this link

Defective Samsung televisions have unique requirements for return authorizations. Be sure to review the below before starting a RA request.

Manufacturer Defect (REPAIR ONLY) — Mechanical Failure (power, screen, button failure, etc.)

  • Must be within 14 days of customer bill of sale to process through DOW Technologies
  • If past 14 days, then dealer must contact 5 STAR Tech Support at 800-726-7864 or the end user can contact Samsung Partner Care at 866-797-8727

Hidden Damage — No visible damage to the outer packaging, but damage (cracked screen, bent frame, etc.) is discovered once the carton is opened; Must have original box to file claim

  • Must be within 14 days of customer bill of sale to process through DOW Technologies

Defective Sony televisions have unique requirements for return authorizations. Be sure to review the below before starting a RA request.

Manufacturer Defect — Mechanical Failure (power, screen, button failure, etc.)

  • Must be within 14 days of customer bill of sale to process through DOW Technologies
  • From day 15 to day 59, dealer must contact Sony Install Support Team at 1-866-924-7669
  • From day 61 to day 365, the end customer must contact Sony Customer Service at 1-888-222-7669

Hidden Damage — No visible damage to the outer packaging, but damage (cracked screen, bent frame, etc.) is discovered once the carton is opened; Must have original box to file claim

  • Must be within 14 days of customer bill of sale to process through DOW Technologies

 

Shipping damage must be noted at the time of delivery.
Hidden damage must be reported within 48 hours of date of delivery.

 


 

Damaged Shipments & Receiving Best Practices

Save yourself time and money by ensuring your company implements best practices for receiving & handling inventory and returning damaged or defective products. Review these documents to ensure your team is following the right steps.

 

Contact Information:
 
If you have questions or issues, please reach out to our returns team.
 
RAdepartment@dowtechnologies.com
 
1-800-627-2900 x3018