Defective Sony televisions have unique requirements for return authorizations. Be sure to review the below before starting a RA request.
Manufacturer Defect — Mechanical Failure (power, screen, button failure, etc.)
- Must be within 14 days of customer bill of sale to process through DOW Technologies
- From day 15 to day 59, dealer must contact Sony Install Support Team at 1-866-924-7669
- From day 61 to day 365, the end customer must contact Sony Customer Service at 1-888-222-7669
Hidden Damage — No visible damage to the outer packaging, but damage (cracked screen, bent frame, etc.) is discovered once the carton is opened; Must have original box to file claim
- Must be within 14 days of customer bill of sale to process through DOW Technologies
SONY PRO Displays and Business Projectors — Dealer must contact Sony Pro Support at 800-883-6817 or email ProSupport@sony.com
Defective LG televisions have unique requirements for return authorizations. Be sure to review the below before starting a RA request.
Manufacturer Defect — Mechanical Failure (power, screen, button failure, etc.)
- Must be within 14 days of customer bill of sale to process through DOW Technologies
Photos required:- Serial # label on the back of TV
- TV screen powered off and on
- If past warranty period, then dealer must contact LG Dealer Support at 800-810-9337 or email support@lgdealersupport.zendesk.com or the end user can contact LG Support directly at 800-243-0000
Hidden Damage — No visible damage to the outer packaging, but damage (cracked screen, bent frame, etc.) is discovered once the carton is opened; Must have original box to file claim
- Must be within 14 days of customer bill of sale to process through DOW Technologies
Photos required:- Full view of front, back, and sides of box
- Labels on the box and back of TV
- TV screen powered off and on
- Close up of damage